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1. How long does it take to fully
implement the EHR system with PACIS?
It will take about 6 months. The system
is implemented in phases, the practice going live on EPM
first, and then EMR. This is a controlled process with a
series of steps and mechanisms to ensure a smooth transition
from your current environment to the NextGen system.
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2. What does PACIS
provide with regard to training?
With PACIS, your office will receive
several levels of training on both the EPM and EMR including
Super User who will provide in house support once the system
goes live –end user training and advanced training – post Go
Live –aimed at refining the skills of key personnel within
the practice.
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3. How much time must
my practice commit to learn the system?
PACIS is committed to enabling you and
your staff to perform your new duties utilizing the NextGen
system. To ensure a smooth, timely transition, staff members
must agree to attend all scheduled training. Our
implementation team will help your office develop a flexible
training schedule. We will work closely with you and your
staff to make sure that we maintain your practice’s
productivity as well as achieve the installation timetable.
It is important that everyone be comfortable using the
system and be totally committed to gaining the knowledge
required to ensure a successful implementation of the
system.
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4. What if our staff is not computer
literate?
For any staff members including
physicians who are not computer proficient, we provide a PC
101 class to familiarize users with basic terminology and
how to navigate the system. This class is provided for
anyone who is new to utilizing computers for their daily
work and/or who are fearful about going onto the system.
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5. Who will maintain
and repair the system if something breaks down?
PACIS has a dedicated help desk and
customer service capability. One of the benefits of adopting
EHR via PACIS is that we do the work for you. Our highly
trained staff will build, assist with connectivity issues
and maintain the software of the system throughout the term
of your contract.
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6. How do I know that my patient and
practice
information is safe from
identity theft?
The NextGen system provides robust
security features to help protect and maintain data
integrity. Each user has a log in and password linked to a
security group that has select access to specific
functionality.
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7. Will Non Optum patients be
included in this
system?
Yes, the system is a full practice system
that can accommodate records of all patients, not just those
at Optum.
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8. Is this system HIPAA
compliant?
Yes, PACIS is HIPAA compliant and has a
defined and detailed plan for maintaining HIPAAA compliance.
We also offer HIPAA information to our customers to assist
them in remaining HIPAA compliant throughout their
transition to the electronic environment.
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9. Will
Optum have
visibility into my practice and
financial information?
Optum will not have access to your
practice’s financial information. This proprietary
information is safe. Practice specific data can only be
accessed by the provider, their staff at various approved
security levels, and qualified PACIS personnel on an as
needed basis only.
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10. What happens to all our
existing patient records?
We suggest that provider offices
eventually phase out their reliance on paper records. By
law, records must be maintained in a safe location for the
statute of limitation period to ensure that they are no
longer needed. At that time they can be eliminated following
the practices’ usual record purging processes.
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